Customer Satisfaction Policy

With the approach of “Every complaint is a development opportunity.”, we meticulously evaluate the complaints, demands and suggestions received from our customers.

Customer focus, fast solution, impartiality, transparency and confidentiality are our priorities.

With laws, valid rights, our commitments and our good faith approach, we protect the rights of our customers at the highest level.

We have multiple communication channels to facilitate the access of our customers.

In our “Complaint Management System” that we have created in accordance with the laws, respects nature and is sensitive to ethical values, customer satisfaction is our primary goal.

We work in accordance with laws, regulations and international standards.

We collect, report and measure the complaints and suggestions received from our customers at certain periods. Our goal in this step is a “Complaint Management” system based on continuous improvement.

Capacity: Sufficient resources are allocated each year to ensure customer satisfaction.

Transparency: We respond to every request in an understandable manner. We do not provide information that will mislead our customers.

Accessibility: We organize all our communication channels so that our customers can submit their requests and complaints at any time.

Responsiveness: Our “Complaint Management System” is established to respond in the direction our customers expect.

Impartiality: When evaluating a complaint or suggestion, “impartiality” is an important criterion for us.

Fees: Our customers do not have to pay any fees when submitting their complaints and suggestions.

Confidentiality: Our customers’ information is kept confidential due to laws and ethical understanding.

Information Integrity: Our “Complaint Management System” is we follow a flow and do not allow gaps.

Human-Focused Approach: We empathize with our customers in our communication.

Accountability: We undertake to report and present the complaints and suggestions received when requested.

Improvement: We aim for continuous improvement by evaluating the requests received in a certain system.

Compliance: We provide services in accordance with the laws and legal regulations.

Our Communication Channels:

• +90 212 481 94 15 telephone line
• contact form
at href="http://www.gokce.com">gokce.com
• gokce.com related forms
• servis@gokce.com mail address
• Surveys conducted at certain periods